General FAQ

Why should I choose ELMG?
Your main advantage in choosing ELMG is being sure that what you want will be delivered.
Back to Top
What does ELMG stand for?
ELMG does not stand for anything specifically but is a collection of letters some of which represent things we do.
Back to Top
How do you say ELMG?
'Elm' as in the tree and then the letter 'G'. Say "Elm Gee".
Back to Top
If we use you how do we communicate?
ELMG uses phone and fax, video conferencing where necessary and e-mail. For target hardware shipping we use DHL, FEDEX or other courier services.
Back to Top
What do you charge?
Please get in touch for indicative charge rates.
Back to Top
Will it cost us anything for you to evaluate our project?
Yes. ELMG charges to evaluate projects. Our usual credit conditions apply.
Back to Top
How long does it take for you to evaluate a project?
Generally we can turn around an evaluation in two weeks. This does depend on the size of the project and the project being well specified and your people being available.
Back to Top
What are your credit terms?
On acceptance and sign off of a fixed price proposal we expect 40% payment at which point ELMG will begin work. For an hourly, daily or weekly based ongoing open ended arrangement ELMG will begin work when payment in advance for the first month's expected billing is received along with a deposit of one further month's expected billing.
ELMG requires each client to open a credit account and to supply satisfactory credit references. ELMG will cease all work if outstanding amounts are not paid in a timely manner.
Back to Top
We have things you could do but do not have time to specify the project. Can you help?
ELMG are happy to generate project specifications. Normal ELMG billing rates and credit criteria apply.
Back to Top
How do I send you the money?
Contact ELMG for wire transfer information.
Back to Top
Can someone from your organization come and see us?
Yes, we travel regularly throughout the US, Europe, Australia and Asia and can come and visit on one of these trips.
Back to Top
What information do you need before you can develop a product for us?
If possible a product functional specification, product volume targets, product price points, target customer types, target geographic market, specific compliance requirements, shipping dates and your discount rate. However we realise that you may not have all this information. You may need some help with the product specification and ELMG can help with any and all of the the other information as well.
Back to Top